If you ever encounter issues with Whitehorse Council, here are some suggested links to hopefully resolve the problem:
 

First, try and sort it out directly with Whitehorse Council  

https://www.whitehorse.vic.gov.au/about-council/contact-us

https://www.whitehorse.vic.gov.au/about-council/contact-us/feedback-compliments-complaints

or use the Snap, Send Solve app.

 

Whitehorse Councillor Wards and Contact Details

If the issue is not resolved:

Contact the Victorian Ombudsman,
 

Contact IBAC for suspected fraud or corruption, or

 

Contact Local Government Inspectorate for concerns about Victorian councillors, council staff, a person providing advice to council, or council elections